A decade, which felt like a century of disappointment with other banks and processors put a bad taste in my mouth. From poor customer service to shady rate hikes made me skeptical of that industry as a whole. When Epic Merchant Services assured us they would get us out of a bad situation with our last provider, I gave them a shot. Boy, I was glad I did. Everything our agent told us 8 years ago happened as it was supposed and we still have the same agent that helps us, when we call him. He said from day one that he didn't run fast so I would never have trouble getting a hold of him. He was right!